Privacy Policy

Effective Date: 01.10.2024

At Al-Saqr Medical Tourism, we value the privacy and confidentiality of our clients and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you engage with our services. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

We may collect personal information directly from you when you:

    • Inquire about or use our medical tourism services.
    • Communicate with us via email, phone, or online forms.
    • Visit our website or interact with us on social media platforms.

The types of personal information we may collect include:

    • Personal Identification Information: Name, date of birth, gender, nationality, and passport details.
    • Contact Information: Email address, phone number, residential address.
    • Medical Information: Medical history, treatment plans, reports, prescriptions, and doctor consultations.
    • Travel Information: Flight details, accommodation preferences, visa details, and travel companions’ information (if applicable).
    • Payment Information: Credit card details, billing address, and transaction history.

2. How We Use Your Information

We use the personal information we collect to provide and improve our services, including:

    • Facilitating Medical Care: Coordinating with hospitals, doctors, and healthcare providers for consultations, treatments, and follow-ups.
    • Travel Assistance: Organizing travel logistics, including visa applications, accommodation bookings, and airport transfers.
    • Customer Support: Responding to your inquiries, processing requests, and providing personalized service throughout your medical journey.
    • Payment Processing: Managing and processing payments securely for the services you choose.
    • Communication: Sending updates, appointment reminders, and necessary information related to your medical care and travel arrangements.
    • Compliance and Legal Purposes: Fulfilling our legal obligations and protecting our rights, including fraud prevention and compliance with regulatory requirements.

3. Data Sharing and Disclosure

Al-Saqr Medical Tourism may share your personal information in the following situations:

    • With Healthcare Providers: To ensure appropriate care, we may share your medical information with hospitals, doctors, and specialists involved in your treatment.
    • With Travel and Service Providers: For organizing travel and accommodation, we may share your details with airlines, hotels, visa services, and other third-party service providers.
    • Legal Requirements: We may disclose your personal information to comply with legal obligations, government requests, or to protect the safety, rights, or property of our company and users.
    • With Your Consent: In other cases where you provide explicit consent for the sharing of your personal data.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. These measures include encryption, secure storage, and restricted access to sensitive data.

However, no data transmission over the internet can be guaranteed as fully secure, and while we strive to protect your information, we cannot guarantee the absolute security of your data transmitted to or through our website.

5. Your Rights

You have the following rights regarding your personal information:

    • Access: You can request access to the personal information we hold about you.
    • Correction: You can ask us to correct inaccurate or incomplete personal information.
    • Deletion: You may request that we delete your personal information, subject to legal or contractual obligations.
    • Withdrawal of Consent: You can withdraw your consent to the processing of your personal information at any time, although this may affect our ability to provide you with certain services.

To exercise any of these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance user experience, monitor website performance, and gather data on visitor interactions. You can control the use of cookies through your browser settings, but disabling cookies may limit the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party sites, and we encourage you to review their privacy policies before providing them with your personal information.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we encourage you to review it regularly to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise your rights regarding your personal data, please contact us at: info@alsaqrmedicaltourism.in